Widerrufsrecht
Return & Refund Policy
Last Updated: July 2026
At DODO'S SHOP, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before submitting a return request.
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered.
Customers in eligible jurisdictions also have the legal right to withdraw from their purchase within 14 days of receiving the last item in their order, without providing a reason.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and parts.
- Be accompanied by proof of purchase or your order number.
How to Start a Return
To request a return, please sign in to your customer account and submit your return request:
If you're unable to access your account, please contact us at info@dodosshop.com, and our support team will gladly assist you.
Returning Your Item
Once you've notified us that you wish to return your order, you have an additional 14 days to send the item back.
Returned items should be:
- Unused
- In their original condition
- In their original packaging whenever possible
- Include all original accessories and documentation
We recommend using a tracked shipping service, as DODO'S SHOP cannot guarantee receipt of returned items without tracking.
Items That Cannot Be Returned
For hygiene, safety, or legal reasons, the following products are not eligible for return unless they arrive damaged, defective, or incorrect:
- Personalized or custom-made products
- Personal care products
- Toothbrushes and oral care items
- Used pet grooming products
- Opened hygiene products
- Perishable goods
- Gift cards
- Clearance or final sale items
- Downloadable digital products (if applicable)
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A brief description of the issue
After reviewing your request, we'll provide the most appropriate solution, which may include:
- A replacement
- A full refund
- A partial refund (where appropriate)
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome of your return request.
If your return is approved, your refund will be issued to your original payment method within 14 days of receiving the returned item or acceptable proof that it has been shipped back.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Where required by applicable law, we'll also refund the original standard shipping cost paid with your order.
Additional charges for expedited or premium shipping services are non-refundable.
Return Shipping Costs
If the return is the result of:
- A damaged item
- A defective product
- An incorrect item sent by us
DODO'S SHOP will cover the return shipping costs.
For all other eligible returns, including change-of-mind purchases or ordering the wrong item, customers are responsible for the return shipping costs.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
Once an order has entered processing or has been shipped, it can no longer be cancelled.
If your order has already been dispatched, you may still request a return after delivery in accordance with this policy.
Non-Delivery
If your order is confirmed as lost during transit, we'll gladly provide either:
- A replacement product, or
- A full refund.
If the tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier first.
If you still require assistance, our support team will be happy to help investigate the issue.
Exchanges
We currently do not offer direct exchanges.
If you'd like a different product, simply return your eligible item (where applicable) and place a new order through our website.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
DODO'S SHOP
📧 Email: info@dodosshop.com
🌐 Website: https://www.dodosshop.com
We aim to respond to all customer inquiries within 24 business hours.
Important Notice
We strive to provide every customer with a smooth and enjoyable shopping experience.
If you experience any issue with your order, we kindly ask that you contact our support team before opening a dispute with your payment provider. We're committed to resolving every issue fairly, quickly, and professionally.
By placing an order with DODO'S SHOP, you acknowledge that you have read and agreed to this Return & Refund Policy.